[ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests
大小1.62 GB
文件数41
Info Hash:6F4016E513387B9BF4C6E76A11A5593C1095D5CA
收录时间2026-01-08 04:20:32
更新时间2026-01-08 04:20:38
文件列表 (41)
Get Bonus Downloads Here.url
180 B
~Get Your Files Here !/1 - Course Outline/1 - Course Outline.html
1.51 KB
~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/2 - 1-Why-Guests-Get-Angry-The-Hidden-Psychology-Behind-Hospitality-Conflicts.pdf
1.28 MB
~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/2 - Why guests get angry emotional triggers in hospitality.mp4
159.02 MB
~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/3 - 1-The-Hidden-Psychology-Behind-Guest-Complaints.pdf
1.19 MB
~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/3 - The difference between dissatisfaction and personal offense.mp4
43.81 MB
~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/4 - 1-The-Words-That-Make-Guests-Angrier.pdf
1.01 MB
~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/4 - Words and phrases you should avoid that can escalate anger.mp4
50.97 MB
~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/5 - 1-Words-That-Heal-Mastering-Guest-De-escalation.pdf
1.09 MB
~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/5 - Key phrases that help calm and reassure guests.mp4
53.13 MB
~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/6 - Exercise.mp4
8.49 MB
~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/10 - 1-Transform-Guest-Complaints-into-Loyalty-with-Empathy.pdf
838.09 KB
~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/10 - Using empathy to shift the guests emotional state.mp4
51.7 MB
~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/11 - Exercise.mp4
7.97 MB
~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/7 - 1-Master-Your-Tone-to-Transform-Guest-Complaints.pdf
1.01 MB
~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/7 - Tone of voice techniques that reduce tension.mp4
73.08 MB
~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/8 - 1-Master-the-Art-of-Active-Listening.pdf
674.87 KB
~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/8 - Active listening without interrupting.mp4
291.46 MB
~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/9 - 1-How-to-Acknowledge-Emotions-Before-Solving-Problems.pdf
1.13 MB
~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/9 - How to acknowledge emotions before solving problems.mp4
40.79 MB
~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/12 - 1-Master-the-Art-of-Respectful-Body-Language.pdf
1.18 MB
~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/12 - Posture that shows respect and openness.mp4
143.54 MB
~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/13 - 1-The-Right-Distance-to-Stand-from-an-Upset-Guest.pdf
882.26 KB
~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/13 - The right distance to stand from an upset guest.mp4
49.38 MB
~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/14 - 1-Master-Your-Body-Language-to-Transform-Guest-Interactions.pdf
1.02 MB
~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/14 - Avoiding defensive or closed body language.mp4
150.59 MB
~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/15 - Exercise.mp4
8.29 MB
~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/16 - 1-Master-the-Art-of-Non-Threatening-Eye-Contact.pdf
729.99 KB
~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/16 - How to look at an angry guest without intimidating them.mp4
47.28 MB
~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/17 - 1-Master-the-Soft-Eyes-Technique.pdf
744.2 KB
~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/17 - The soft eyes method to convey empathy.mp4
41.22 MB
~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/18 - 1-The-Art-of-Eye-Contact-in-Customer-Service.pdf
954.38 KB
~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/18 - Balancing eye contact with respectful breaks.mp4
216.99 MB
~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/19 - Exercise.mp4
8.05 MB
~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/20 - How to ask guiding questions without sounding defensive.mp4
113.72 MB
~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/21 - 1-Turning-Guest-Complaints-into-Success-Stories.pdf
1.19 MB
~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/21 - Listening for hidden needs behind the complaint.mp4
43.98 MB
~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/22 - 1-Beyond-the-Words-Understanding-What-Guests-Really-Need.pdf
1.03 MB
~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/22 - Reading verbal and nonverbal cues to understand expectations.mp4
31.7 MB
~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/23 - Exercise.mp4