[ DevCourseWeb.com ] Udemy - Mb-230 - Microsoft Dynamics 365 Customer Service Mastery
大小
797.88 MB
文件数
26
Info Hash:
ADC002E191EAAF95FDF0A247AC8CC1F19419D047
收录时间
2026-01-17 00:15:13
更新时间
2026-01-17 00:15:13
文件列表 (26)
Get Bonus Downloads Here.url
182 B
~Get Your Files Here !/1 - Introduction to Customer Service/1 - Introduction.mp4
44.94 MB
~Get Your Files Here !/1 - Introduction to Customer Service/2 - Creating a Trial account.mp4
39.48 MB
~Get Your Files Here !/1 - Introduction to Customer Service/2 - Trial link.txt
184 B
~Get Your Files Here !/2 - Basic Case Management/3 - Case Walkthrough.mp4
60.34 MB
~Get Your Files Here !/2 - Basic Case Management/4 - Case Management.mp4
49.18 MB
~Get Your Files Here !/2 - Basic Case Management/5 - Stages in Case Lifecycle.mp4
44.93 MB
~Get Your Files Here !/2 - Basic Case Management/6 - Case Status.mp4
23.57 MB
~Get Your Files Here !/2 - Basic Case Management/7 - Customer Service Admin Center.mp4
13.81 MB
~Get Your Files Here !/3 - Advanced Case Management/8 - Customizing Case Resolution Form.mp4
21.66 MB
~Get Your Files Here !/4 - Queues Routing Rules/10 - Routing Rules.mp4
24.24 MB
~Get Your Files Here !/4 - Queues Routing Rules/11 - Converting Activity to Case.mp4
22.93 MB
~Get Your Files Here !/4 - Queues Routing Rules/12 - Subjects.mp4
20.22 MB
~Get Your Files Here !/4 - Queues Routing Rules/9 - Queues.mp4
36.42 MB
~Get Your Files Here !/5 - Case Relationships/13 - Parent Child Cases.mp4
29.01 MB
~Get Your Files Here !/5 - Case Relationships/14 - Merging Cases.mp4
12.49 MB
~Get Your Files Here !/6 - Email Configuration/15 - Email Configuration.mp4
26.79 MB
~Get Your Files Here !/6 - Email Configuration/16 - Automatic Conversion of Emails to Cases.mp4
78.15 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/17 - Introduction to Knowledge Base Articles KB Articles.mp4
21.66 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/18 - Knowledge Base Article creation and resolution.mp4
54.78 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/19 - KB Article Versions.mp4
70.75 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/20 - Creating KB Article from a Template.mp4
17.21 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/21 - Convert Cases to KB Articles.mp4
42.48 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/22 - KB Article Settings.mp4
23.3 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/23 - Service Providers.mp4
19.53 MB
~Get Your Files Here !/Bonus Resources.txt
386 B