[ FreeCourseWeb.com ] Udemy - Workforce management Real Time Analyst

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183 B

~Get Your Files Here !/01 - KPIs Essentials in WFM/001 Introduction to KPIs.mp4

5.66 MB

~Get Your Files Here !/01 - KPIs Essentials in WFM/001 Introduction to KPIs_en.vtt

1.57 KB

~Get Your Files Here !/01 - KPIs Essentials in WFM/001 KPI-ESSENTIALS.pptm

345.44 KB

~Get Your Files Here !/01 - KPIs Essentials in WFM/001 UTILI-VS-OCC.xlsx

10.13 KB

~Get Your Files Here !/01 - KPIs Essentials in WFM/001 excel-adh.xlsx

15.74 KB

~Get Your Files Here !/01 - KPIs Essentials in WFM/001 staffing-levels.xlsx

11.4 KB

~Get Your Files Here !/02 - SERVICE LEVEL INTERPRETATION/001 INTERVAL-INTERPRETATION.pptm

154.67 KB

~Get Your Files Here !/02 - SERVICE LEVEL INTERPRETATION/001 SERVICE LEVEL REPORT AND ERLANG C CALCULATOR.mp4

15.23 MB

~Get Your Files Here !/02 - SERVICE LEVEL INTERPRETATION/001 SERVICE LEVEL REPORT AND ERLANG C CALCULATOR_en.vtt

2.21 KB

~Get Your Files Here !/03 - Workforce Management/001 what is Workforce Management.mp4

78.7 MB

~Get Your Files Here !/03 - Workforce Management/001 what is Workforce Management_en.vtt

9.95 KB

~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/001 You will learn all the Intraday Traffic activities and duties.mp4

378.18 MB

~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/001 You will learn all the Intraday Traffic activities and duties_en.vtt

16.4 KB

~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/002 Requirements and skills like MS excel, IEX and Avaya Cms and more.mp4

29.88 MB

~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/002 Requirements and skills like MS excel, IEX and Avaya Cms and more_en.vtt

2.49 KB

~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/003 INTERVAL ANALYSIS REFERRED TO EXPLAIN WHEN AN INTERVAL IS LOST.mp4

102.86 MB

~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/003 INTERVAL ANALYSIS REFERRED TO EXPLAIN WHEN AN INTERVAL IS LOST_en.vtt

5.46 KB

~Get Your Files Here !/05 - ERLANG C/001 LEARN THE INPUTS FOR AN ERLANG C FORMULA AND THE OUTPUT.mp4

12 MB

~Get Your Files Here !/05 - ERLANG C/001 LEARN THE INPUTS FOR AN ERLANG C FORMULA AND THE OUTPUT_en.vtt

816 B

~Get Your Files Here !/06 - SKILLS/001 HOW SKILLS ARE CREATED AND CATEGORIZE INTO THE IEX SYSTEM.mp4

11.57 MB

~Get Your Files Here !/06 - SKILLS/001 HOW SKILLS ARE CREATED AND CATEGORIZE INTO THE IEX SYSTEM_en.vtt

1.37 KB

~Get Your Files Here !/07 - MANAGEMENT UNITS OR SITES/001 MANAGEMENT UNITS OR SITES ARE NECESSARY FOR ORGANIZATION AND COMPARISON PURPOSES.mp4

21.2 MB

~Get Your Files Here !/07 - MANAGEMENT UNITS OR SITES/001 MANAGEMENT UNITS OR SITES ARE NECESSARY FOR ORGANIZATION AND COMPARISON PURPOSES_en.vtt

1.61 KB

~Get Your Files Here !/08 - CONTACT TYPES, LOBS OR QUEUES/001 MANAGING LOBS ARE CRUCIAL FOR SERVICE LEVEL PERFORMANCE AND KPIs RELATED.mp4

19.41 MB

~Get Your Files Here !/08 - CONTACT TYPES, LOBS OR QUEUES/001 MANAGING LOBS ARE CRUCIAL FOR SERVICE LEVEL PERFORMANCE AND KPIs RELATED_en.vtt

2.68 KB

~Get Your Files Here !/08 - CONTACT TYPES, LOBS OR QUEUES/002 WFM KEY PERFORMANCE INDICATORS.mp4

20.28 MB

~Get Your Files Here !/08 - CONTACT TYPES, LOBS OR QUEUES/002 WFM KEY PERFORMANCE INDICATORS_en.vtt

1.14 KB

~Get Your Files Here !/09 - ADHERENCE, CONFORMANCE AND ATTRITION/001 ADHERENCE IS ONE OF THE KEY FACTORS TO GET THE PLAN DONE.mp4

48.41 MB

~Get Your Files Here !/09 - ADHERENCE, CONFORMANCE AND ATTRITION/001 ADHERENCE IS ONE OF THE KEY FACTORS TO GET THE PLAN DONE_en.vtt

884 B

~Get Your Files Here !/10 - THE QUEUE/001 LEARNING HOW TO MAKE CALL OUTS BASED ON A QUEUE IS A BASIC DUTY FOR AN RTA.mp4

47.11 MB

~Get Your Files Here !/10 - THE QUEUE/001 LEARNING HOW TO MAKE CALL OUTS BASED ON A QUEUE IS A BASIC DUTY FOR AN RTA_en.vtt

4.54 KB

~Get Your Files Here !/11 - CODING EXCEPTIONS/001 FROM VTO TO UNPLANNED ABSENCES AND SUCH, CODING CORRECTLY IS A BIG FACTOR IN RTA.mp4

350.41 MB

~Get Your Files Here !/11 - CODING EXCEPTIONS/001 FROM VTO TO UNPLANNED ABSENCES AND SUCH, CODING CORRECTLY IS A BIG FACTOR IN RTA_en.vtt

18.08 KB

~Get Your Files Here !/12 - WFM SYSTEMS AVAYA CMS, IEX AND WEBSTATION/001 LEARN HOW TO USE AVAYA CMS.mp4

114.18 MB

~Get Your Files Here !/12 - WFM SYSTEMS AVAYA CMS, IEX AND WEBSTATION/001 LEARN HOW TO USE AVAYA CMS_en.vtt

4.8 KB

~Get Your Files Here !/13 - REPORTS/001 THERE ARE SO MANY REPORTS THAT ARE ISSUED , WE LISTED THE MOST COMMON ONES.mp4

47.35 MB

~Get Your Files Here !/13 - REPORTS/001 THERE ARE SO MANY REPORTS THAT ARE ISSUED , WE LISTED THE MOST COMMON ONES_en.vtt

4.92 KB

~Get Your Files Here !/14 - QUIZ/001 QUIZ.html

6.1 KB

~Get Your Files Here !/15 - QUIZ ANSWERS/001 ANSWERS.html

6.56 KB

~Get Your Files Here !/Bonus Resources.txt

386 B

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