Cert Prep_ ITIL Foundations
大小
8.6 GB
文件数
204
Info Hash:
F1E8C3F30A6AF4526EB4D4168455F297E82D5943
收录时间
2026-01-11 04:04:07
更新时间
2026-01-11 04:47:48
文件列表 (204)
03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model.mp4
264.78 MB
01 Introduction/001 Welcome objective and schedule.mp4
54.78 MB
01 Introduction/002 Certification exam-en.srt
4.12 KB
01 Introduction/002 Certification exam.mp4
38.63 MB
01 Introduction/003 Qualification scheme-en.srt
7.42 KB
01 Introduction/003 Qualification scheme.mp4
73.4 MB
02 Service Life Cycle/001 What is ITIL_-en.srt
10.05 KB
02 Service Life Cycle/001 What is ITIL_.mp4
105.76 MB
02 Service Life Cycle/002 Components and phases of a service life cycle-en.srt
11.17 KB
02 Service Life Cycle/002 Components and phases of a service life cycle.mp4
112.44 MB
02 Service Life Cycle/003 Main concepts of the service life cycle-en.srt
11.26 KB
02 Service Life Cycle/003 Main concepts of the service life cycle.mp4
92.5 MB
02 Service Life Cycle/004 Summary_ Service life cycle-en.srt
9.38 KB
02 Service Life Cycle/004 Summary_ Service life cycle.mp4
91.88 MB
03 Service Management as a Practice/001 IT today IT opportunity-en.srt
10.12 KB
03 Service Management as a Practice/001 IT today IT opportunity.mp4
95.59 MB
03 Service Management as a Practice/002 What is a service_-en.srt
9.04 KB
03 Service Management as a Practice/002 What is a service_.mp4
92.4 MB
03 Service Management as a Practice/003 What is service management_-en.srt
6.46 KB
03 Service Management as a Practice/003 What is service management_.mp4
61.21 MB
03 Service Management as a Practice/004 What comprises value_-en.srt
6.21 KB
03 Service Management as a Practice/004 What comprises value_.mp4
63.3 MB
03 Service Management as a Practice/005 The 4 Ps of service design-en.srt
4.33 KB
03 Service Management as a Practice/005 The 4 Ps of service design.mp4
45.25 MB
03 Service Management as a Practice/006 Key IT service management roles-en.srt
7.31 KB
03 Service Management as a Practice/006 Key IT service management roles.mp4
74.17 MB
03 Service Management as a Practice/007 Governance-en.srt
4.54 KB
03 Service Management as a Practice/007 Governance.mp4
46.19 MB
03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model-en.srt
25.42 KB
01 Introduction/001 Welcome objective and schedule-en.srt
5.97 KB
03 Service Management as a Practice/009 Summary_ Service management as a practice-en.srt
7.55 KB
03 Service Management as a Practice/009 Summary_ Service management as a practice.mp4
66.9 MB
04 Key Principles Models and Concepts/001 Processes-en.srt
14.85 KB
04 Key Principles Models and Concepts/001 Processes.mp4
136.25 MB
04 Key Principles Models and Concepts/002 Processes tools and automation-en.srt
10.52 KB
04 Key Principles Models and Concepts/002 Processes tools and automation.mp4
100.69 MB
04 Key Principles Models and Concepts/003 Functions-en.srt
6.94 KB
04 Key Principles Models and Concepts/003 Functions.mp4
70.54 MB
04 Key Principles Models and Concepts/004 Specific roles-en.srt
15.05 KB
04 Key Principles Models and Concepts/004 Specific roles.mp4
157.14 MB
04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model-en.srt
4.86 KB
04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model.mp4
48.29 MB
04 Key Principles Models and Concepts/006 Risk management-en.srt
7.8 KB
04 Key Principles Models and Concepts/006 Risk management.mp4
80.23 MB
04 Key Principles Models and Concepts/007 Business case-en.srt
4.57 KB
04 Key Principles Models and Concepts/007 Business case.mp4
44.62 MB
04 Key Principles Models and Concepts/008 Communication-en.srt
6.68 KB
04 Key Principles Models and Concepts/008 Communication.mp4
63.05 MB
04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog-en.srt
7.58 KB
04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog.mp4
72.51 MB
04 Key Principles Models and Concepts/010 Prioritization-en.srt
6.75 KB
04 Key Principles Models and Concepts/010 Prioritization.mp4
71.21 MB
04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts-en.srt
6.1 KB
04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts.mp4
59.79 MB
05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts-en.srt
12.49 KB
05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts.mp4
125.46 MB
05 Life-Cycle Phases/002 Service Strategy_ Value creation-en.srt
10.14 KB
05 Life-Cycle Phases/002 Service Strategy_ Value creation.mp4
93.23 MB
05 Life-Cycle Phases/003 Value to the business of Service Strategy-en.srt
5.55 KB
05 Life-Cycle Phases/003 Value to the business of Service Strategy.mp4
54.77 MB
05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts-en.srt
10.69 KB
05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts.mp4
108.5 MB
05 Life-Cycle Phases/005 Five aspects of Service Design-en.srt
7.28 KB
05 Life-Cycle Phases/005 Five aspects of Service Design.mp4
68.16 MB
05 Life-Cycle Phases/006 Service Design package-en.srt
4.2 KB
05 Life-Cycle Phases/006 Service Design package.mp4
45.84 MB
05 Life-Cycle Phases/007 Value to the business of Service Design-en.srt
5.33 KB
05 Life-Cycle Phases/007 Value to the business of Service Design.mp4
48.28 MB
05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts-en.srt
12.64 KB
05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts.mp4
125.89 MB
05 Life-Cycle Phases/009 Service Knowledge Management System-en.srt
9.12 KB
05 Life-Cycle Phases/009 Service Knowledge Management System.mp4
96.74 MB
05 Life-Cycle Phases/010 Value to the business of Service Transition-en.srt
8.09 KB
05 Life-Cycle Phases/010 Value to the business of Service Transition.mp4
78.66 MB
05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts-en.srt
10.49 KB
05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts.mp4
102.34 MB
05 Life-Cycle Phases/012 Value to the business of Service Operation-en.srt
5.96 KB
05 Life-Cycle Phases/012 Value to the business of Service Operation.mp4
62.88 MB
05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts-en.srt
11.66 KB
05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts.mp4
110.24 MB
05 Life-Cycle Phases/014 Service measurement systems and metrics-en.srt
16.64 KB
05 Life-Cycle Phases/014 Service measurement systems and metrics.mp4
158.19 MB
05 Life-Cycle Phases/015 The Continual Service Improvement register-en.srt
5.64 KB
05 Life-Cycle Phases/015 The Continual Service Improvement register.mp4
54.39 MB
05 Life-Cycle Phases/016 The Continual Service Improvement model-en.srt
5.81 KB
05 Life-Cycle Phases/016 The Continual Service Improvement model.mp4
61.16 MB
05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model-en.srt
3.25 KB
05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model.mp4
36.24 MB
05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement-en.srt
2.95 KB
05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement.mp4
32.95 MB
05 Life-Cycle Phases/019 Integration of the five core phases-en.srt
3.31 KB
05 Life-Cycle Phases/019 Integration of the five core phases.mp4
33.28 MB
05 Life-Cycle Phases/020 Summary_ Life-cycle phases-en.srt
9.38 KB
05 Life-Cycle Phases/020 Summary_ Life-cycle phases.mp4
91.82 MB
06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview-en.srt
2.98 KB
06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview.mp4
30.77 MB
06 Life-Cycle Processes_ Part One/002 Service portfolio management-en.srt
12.83 KB
06 Life-Cycle Processes_ Part One/002 Service portfolio management.mp4
115.31 MB
06 Life-Cycle Processes_ Part One/003 Financial management for IT services-en.srt
7.72 KB
06 Life-Cycle Processes_ Part One/003 Financial management for IT services.mp4
75.1 MB
06 Life-Cycle Processes_ Part One/004 Business relationship management-en.srt
11.22 KB
06 Life-Cycle Processes_ Part One/004 Business relationship management.mp4
98.69 MB
06 Life-Cycle Processes_ Part One/005 Service Design_ Phase and processes overview-en.srt
3.67 KB
06 Life-Cycle Processes_ Part One/005 Service Design_ Phase and processes overview.mp4
42.46 MB
06 Life-Cycle Processes_ Part One/006 Service Design coordination-en.srt
10.32 KB
06 Life-Cycle Processes_ Part One/006 Service Design coordination.mp4
100.14 MB
06 Life-Cycle Processes_ Part One/007 Service Catalog key concepts-en.srt
8.78 KB
06 Life-Cycle Processes_ Part One/007 Service Catalog key concepts.mp4
85.91 MB
06 Life-Cycle Processes_ Part One/008 More Service Catalog key concepts-en.srt
8.75 KB
06 Life-Cycle Processes_ Part One/008 More Service Catalog key concepts.mp4
81.59 MB
06 Life-Cycle Processes_ Part One/009 Service Level Management_ Overview and key concepts-en.srt
19.31 KB
06 Life-Cycle Processes_ Part One/009 Service Level Management_ Overview and key concepts.mp4
191.3 MB
06 Life-Cycle Processes_ Part One/010 Key activities of Service Level Management-en.srt
7.51 KB
06 Life-Cycle Processes_ Part One/010 Key activities of Service Level Management.mp4
76.15 MB
06 Life-Cycle Processes_ Part One/011 Interfaces with Service Level Management-en.srt
6.17 KB
06 Life-Cycle Processes_ Part One/011 Interfaces with Service Level Management.mp4
63.26 MB
06 Life-Cycle Processes_ Part One/012 Availability management-en.srt
17.78 KB
06 Life-Cycle Processes_ Part One/012 Availability management.mp4
170.58 MB
06 Life-Cycle Processes_ Part One/013 Capacity management-en.srt
16.13 KB
06 Life-Cycle Processes_ Part One/013 Capacity management.mp4
167.04 MB
06 Life-Cycle Processes_ Part One/014 IT Service Continuity Management-en.srt
22.59 KB
06 Life-Cycle Processes_ Part One/014 IT Service Continuity Management.mp4
215.65 MB
06 Life-Cycle Processes_ Part One/015 Security management-en.srt
12.65 KB
06 Life-Cycle Processes_ Part One/015 Security management.mp4
137.32 MB
06 Life-Cycle Processes_ Part One/016 Supplier management-en.srt
9.78 KB
06 Life-Cycle Processes_ Part One/016 Supplier management.mp4
97.2 MB
07 Life-Cycle Processes_ Part Two/001 Service Transition_ Phase and process overview-en.srt
4.06 KB
07 Life-Cycle Processes_ Part Two/001 Service Transition_ Phase and process overview.mp4
42.18 MB
07 Life-Cycle Processes_ Part Two/002 Transition Planning and Support-en.srt
8.02 KB
07 Life-Cycle Processes_ Part Two/002 Transition Planning and Support.mp4
69.52 MB
07 Life-Cycle Processes_ Part Two/003 Service Asset and Configuration Management-en.srt
13.77 KB
07 Life-Cycle Processes_ Part Two/003 Service Asset and Configuration Management.mp4
125.21 MB
07 Life-Cycle Processes_ Part Two/004 Configuration Management System-en.srt
12.48 KB
07 Life-Cycle Processes_ Part Two/004 Configuration Management System.mp4
121.05 MB
07 Life-Cycle Processes_ Part Two/005 Definitive Media Library-en.srt
5.59 KB
07 Life-Cycle Processes_ Part Two/005 Definitive Media Library.mp4
59.11 MB
07 Life-Cycle Processes_ Part Two/006 Change management-en.srt
24.91 KB
07 Life-Cycle Processes_ Part Two/006 Change management.mp4
245.22 MB
07 Life-Cycle Processes_ Part Two/007 Change models-en.srt
6.37 KB
07 Life-Cycle Processes_ Part Two/007 Change models.mp4
64.02 MB
07 Life-Cycle Processes_ Part Two/008 Change Advisory Board and Emergency Change Advisory Board-en.srt
8.7 KB
07 Life-Cycle Processes_ Part Two/008 Change Advisory Board and Emergency Change Advisory Board.mp4
87.23 MB
07 Life-Cycle Processes_ Part Two/009 Activities of change management-en.srt
9.54 KB
07 Life-Cycle Processes_ Part Two/009 Activities of change management.mp4
92.97 MB
07 Life-Cycle Processes_ Part Two/010 The seven Rs of change management-en.srt
5.13 KB
07 Life-Cycle Processes_ Part Two/010 The seven Rs of change management.mp4
48.03 MB
07 Life-Cycle Processes_ Part Two/011 Change management interfaces-en.srt
11.79 KB
07 Life-Cycle Processes_ Part Two/011 Change management interfaces.mp4
121.91 MB
07 Life-Cycle Processes_ Part Two/012 Release and Deployment Management-en.srt
17.94 KB
07 Life-Cycle Processes_ Part Two/012 Release and Deployment Management.mp4
166.9 MB
07 Life-Cycle Processes_ Part Two/013 The four phases of Release and Deployment Management-en.srt
8.42 KB
07 Life-Cycle Processes_ Part Two/013 The four phases of Release and Deployment Management.mp4
80.02 MB
07 Life-Cycle Processes_ Part Two/014 Knowledge management-en.srt
4.13 KB
07 Life-Cycle Processes_ Part Two/014 Knowledge management.mp4
42.07 MB
07 Life-Cycle Processes_ Part Two/015 Data Information Knowledge Wisdom structure-en.srt
2.51 KB
07 Life-Cycle Processes_ Part Two/015 Data Information Knowledge Wisdom structure.mp4
21.66 MB
07 Life-Cycle Processes_ Part Two/016 Service Knowledge Management System-en.srt
5.88 KB
07 Life-Cycle Processes_ Part Two/016 Service Knowledge Management System.mp4
65.79 MB
07 Life-Cycle Processes_ Part Two/017 Service Operation_ Phase and process overview-en.srt
3.01 KB
07 Life-Cycle Processes_ Part Two/017 Service Operation_ Phase and process overview.mp4
33.61 MB
07 Life-Cycle Processes_ Part Two/018 Event management-en.srt
16.94 KB
07 Life-Cycle Processes_ Part Two/018 Event management.mp4
153.3 MB
07 Life-Cycle Processes_ Part Two/019 Incident management-en.srt
12.87 KB
07 Life-Cycle Processes_ Part Two/019 Incident management.mp4
124.4 MB
07 Life-Cycle Processes_ Part Two/020 Key concepts of incident management-en.srt
6.02 KB
07 Life-Cycle Processes_ Part Two/020 Key concepts of incident management.mp4
65.25 MB
07 Life-Cycle Processes_ Part Two/021 Incident models-en.srt
3.89 KB
07 Life-Cycle Processes_ Part Two/021 Incident models.mp4
35.95 MB
07 Life-Cycle Processes_ Part Two/022 Activities of incident management-en.srt
13.02 KB
07 Life-Cycle Processes_ Part Two/022 Activities of incident management.mp4
119.38 MB
07 Life-Cycle Processes_ Part Two/023 Incident-management interfaces-en.srt
8.08 KB
07 Life-Cycle Processes_ Part Two/023 Incident-management interfaces.mp4
78.67 MB
07 Life-Cycle Processes_ Part Two/024 Problem management-en.srt
9.14 KB
07 Life-Cycle Processes_ Part Two/024 Problem management.mp4
93.66 MB
07 Life-Cycle Processes_ Part Two/025 Key concepts of problem management-en.srt
7.24 KB
07 Life-Cycle Processes_ Part Two/025 Key concepts of problem management.mp4
66.01 MB
07 Life-Cycle Processes_ Part Two/026 Problem-management activities-en.srt
13.65 KB
07 Life-Cycle Processes_ Part Two/026 Problem-management activities.mp4
135.42 MB
07 Life-Cycle Processes_ Part Two/027 Problem-management interfaces-en.srt
5.96 KB
07 Life-Cycle Processes_ Part Two/027 Problem-management interfaces.mp4
65.87 MB
07 Life-Cycle Processes_ Part Two/028 Request fulfillment-en.srt
9.19 KB
07 Life-Cycle Processes_ Part Two/028 Request fulfillment.mp4
92.63 MB
07 Life-Cycle Processes_ Part Two/029 Access management-en.srt
6.29 KB
07 Life-Cycle Processes_ Part Two/029 Access management.mp4
64.79 MB
07 Life-Cycle Processes_ Part Two/030 Continual Service Improvement_ Phase and process overview-en.srt
1.84 KB
07 Life-Cycle Processes_ Part Two/030 Continual Service Improvement_ Phase and process overview.mp4
18.71 MB
07 Life-Cycle Processes_ Part Two/031 Seven-step improvement process-en.srt
5.79 KB
07 Life-Cycle Processes_ Part Two/031 Seven-step improvement process.mp4
58.21 MB
07 Life-Cycle Processes_ Part Two/032 Summary_ Life-cycle processes-en.srt
3.06 KB
07 Life-Cycle Processes_ Part Two/032 Summary_ Life-cycle processes.mp4
31.29 MB
08 Service-Management Functions/001 Functions overview-en.srt
4.75 KB
08 Service-Management Functions/001 Functions overview.mp4
51.96 MB
08 Service-Management Functions/002 Service Desk organizational structure-en.srt
8.55 KB
08 Service-Management Functions/002 Service Desk organizational structure.mp4
90.09 MB
08 Service-Management Functions/003 Service Desk and objectives-en.srt
12.6 KB
08 Service-Management Functions/003 Service Desk and objectives.mp4
121.22 MB
08 Service-Management Functions/004 Technical management-en.srt
5.56 KB
08 Service-Management Functions/004 Technical management.mp4
54.16 MB
08 Service-Management Functions/005 IT operations management-en.srt
6.66 KB
08 Service-Management Functions/005 IT operations management.mp4
64.36 MB
08 Service-Management Functions/006 Application management-en.srt
7.52 KB
08 Service-Management Functions/006 Application management.mp4
73.72 MB
08 Service-Management Functions/007 Summary_ Functions-en.srt
3.6 KB
08 Service-Management Functions/007 Summary_ Functions.mp4
34.06 MB